Privacy Policy

This Privacy Policy outlines how Velvet Files collects, uses, and protects your personal information. We are committed to ensuring the privacy and security of your data when you interact with our website or visit our salon for our services.

Information We Collect

Personal Information: We may collect your name, contact information, and other details when you book appointments, sign up for promotions, or contact us.
Usage Data: We gather information about how you interact with our website, including pages visited and time spent, to improve user experience.

How We Use Your Information

Appointment Management: Your personal information is utilized to schedule and manage your appointments effectively.
Marketing and Promotions: With your consent, we may use your contact information to send promotional materials, offers, and updates about our services.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Third-Party Services and Advertising

We use service providers to run our business, including online booking, payments and email.
We also use advertising and analytics services, including Google and Meta (Facebook and Instagram), to understand how our website is used, measure our ads and show ads to people who may be interested in our services.
These services may receive information from our website, such as pages visited and bookings made, through cookies and similar tools.
We may also share contact details, such as a name, email address or phone number, with Meta in a hashed (encoded) form. Meta uses them to match people to their accounts, so we can avoid showing ads to current clients and reach people similar to our clients.
We do not sell your personal information. To ask a question, opt out or be removed from any list we share, email hello@velvetfiles.com.

Cookies and Similar Tools

Our website uses cookies and similar tools to run the site, measure visits and bookings, and support advertising. You can change your browser settings to limit cookies, which may affect how some features work.

Your Choices

You have the right to access, correct, or delete your personal information. You can opt out of receiving promotional communications at any time.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be reflected on this page.

Contact Us

For any questions or concerns regarding our Privacy Policy, please contact us at hello@velvetfiles.com

By using our website or visit our salon for services, you agree to the terms outlined in this Privacy Policy.

Last updated: 11/04/2026